General Community Questions
What are your office hours
Monday, Wednesday, Friday 9AM-6PM Tuesday, Thursday 10am-6pm
Is the community pet friendly
Yes
What types of floor plans do you offer
1, 2, & 3
Where are you located
Katy, Tx
What makes your community unique?
The location, amenities, and school zone.
Do you offer furnished units?
No
Is smoking permitted on the property?
Yes
Leasing and Application Process
How do I schedule a tour
Online, over the phone, and walk-in's are welcome
What documents are required to apply
Application, Privacy Policy, Qualification Acknoledgment.
What are the income or credit requirements
2.5 times the rent
How do I apply
Online through link provided or property website.
Is renters insurance required
Yes
How long does the approval process take
24-48 hours
Do you offer short term leases
Yes, minimum of 3 month lease terms
Do you run background and credit checks
Yes
Pricing, Fees, & Deposits
How much is the security deposit?
$200 (1x1), $300 (2x2), $400 (3x2)
Which utilities are included in rent?
Water, Sewer, Trash, Valet Trash, & Pest Control
What utilities am I responsible for
Electricity, Internet, and Renter's Insurance
When is rent due and what payment methods are accepted?
Payments can be accepted the 1st-4th, online.
Move-In, Lease Terms
What lease terms do you offer
3month-15month
What is required on move-in day
Move-in prorate, electric confirmation, active renter's insurance, signed lease by all lease holder's.
Do you allow subletting or lease transfers?
No
What is your move-out policy?
60-day written notice at the end of lease.
Amenities & Lifestyle
What amenities do you offer?
Pool with 3 gas grills, 1 large cabana, playground, dog park, clubhouse (reservable after hours), business center, conference room, basket ball court, and theatre room.
Are amenities open 24/7?
No, only fitness center.
Can residents reserve amenity spaces for private events?
Yes
Is Wi-Fi available in common areas?
Yes
Do you offer a guest suite for visitors, and what does it include?
No
Is parking available onsite
Yes
Do you offer EV charging stations?
No
Is bike storage available?
No
How does package delivery work?
To front door.
Are there resident events or community activities?
Yes
Guests
How do residents reserve the guest suite, and what is the nightly rate?
N/a
Is guest parking avaiable?
Yes
How do guests access the building?
Resident entry code.
Accessibility
Is the building accessible for individuals with disabilities
Yes
Are amenities and common areas accessible?
Yes
Do you offer accessible parking spaces?
Yes
Pets
Do you allow pets?
Yes
Are there any breed restrictions?
Yes
How many pets are allowed per apartment?
2
Are service animals permitted?
Yes
Do you have pet amenities?
Yes
Is there a pet deposit or a pet rent?
Both, $200 Pet Deposit & $300 Pet Fee
Neighborhood
What neighborhood is the property located in?
Cinco Ranch
What shops, restaurants, and grocery stores are nearby?
La Centerra, HEB, Kroger, Wingstop, Lowes, Starbucks, Chicken Salad Chick, Hibachi, Chiptole, Lowes, Ulta, Total Wine, Khols, Academy, Star Cinema Grill, Specs,Sam's, Shops at Bella Terra.
What schools is the property zoned to?
Tom Wilson Elementary, Seven Lakes Middle School, Seven Lakes High School.
What universities are close by?
Univeristy of Houston
How close is the nearest public transit stop?
N/a
Resident Resources
How do I pay my rent?
Property Website or Loft Living App
How do I renew my lease?
Via electronic signature.
How do I submit a maintenance request?
Loft Living App
Is there an online portal for residents?
Yes
Do residents get partner perks or discounts?
Yes
Do you offer any services for remote workers?
No